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Terms Conditions That Govern Your Account

Before you deposit through DANA, OVO, or GoPay and jump into the lobby, these terms set out exactly what we expect from you and what you can expect from us.

Applies to all account holdersCovers DANA, OVO, GoPay paymentsSubject to local law and eligible regionsUpdated terms replace all previous versionsContact support for any clause questions

Explore the Lobby Read FAQ

TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause here is unclear, or if you need to flag a concern about how these terms have been applied to your account, our support team handles those questions directly. Players in Batam and across Indonesia can reach us through the channels below — response times depend on query volume, but every message is read and replied to in order.

Live Chat Open the chat widget from any page inside your account. Use this for quick questions about specific clauses or to flag an account action you believe was applied incorrectly.

Email Support Send detailed terms-related queries to our support address. Include your account ID and the specific clause in question so we can respond with precision and without back-and-forth delays.

Account Help Centre The Help Centre inside your account lists common terms questions with answers already written out. Check there first — most wallet and withdrawal rule questions are covered before you need to contact us.

What These Terms Actually Cover

jenius188 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms form the agreement between jenius188 and you as an account holder. They cover account registration, wallet-based deposits and withdrawals, acceptable use of the lobby, and the steps we take when an account does not meet our requirements. Access to and use of the platform

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depends on local law and is available only where permitted in your region — if you are unsure whether access is permitted where you are, do not proceed until you have checked. When you fund your account through DANA, OVO, or GoPay, the transaction is processed
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under the conditions set here, alongside the terms of your chosen wallet provider. We do not accept accounts held on behalf of another person, and any attempt to open duplicate accounts may result in suspension of all related accounts. All disputes that arise under these terms
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are handled through our support channels first; escalation paths are described in the contact section below. We may update these terms when our services change, and the version published on this page is always the one in effect. Continuing to use your account after a change
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is posted means you accept the revised terms. If you do not agree, close your account and withdraw your remaining balance before the change takes effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

We keep your account data only for as long as it is needed to operate your account and meet our verification obligations. You can request a summary of the data we hold by contacting support with your account ID — we will respond within the timeframe stated in our data handling policy. Account security is your shared responsibility: keep your login credentials private, and tell us immediately if you suspect unauthorised access.

Data Retention

We retain account and transaction records only as long as required for verification and dispute resolution. You may request details of what we hold by contacting support directly with your account ID.

Cookie Use

Our platform uses cookies to keep your session active and remember your wallet preference between visits. You can adjust cookie settings in your browser, but some account functions depend on session cookies to work correctly.

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. Never share your OTP or password — we will never ask for these through chat or email under any circumstance.

Requesting Changes

To update registered details such as your linked DANA, OVO, or GoPay wallet, submit a request through support with identity verification. Changes take effect only after verification is complete.

Frequently Asked Questions About These Terms

These are the questions we hear most often about how these terms apply to real account situations — from wallet linking to account suspension and data access requests.

Yes. These terms apply to all deposits regardless of which wallet you use — DANA, OVO, or GoPay. The wallet provider's own terms also apply alongside ours for each transaction.

No. Each person may hold only one account. If we detect duplicate accounts linked to the same identity or device, we may suspend all associated accounts pending a review through support.

We post the updated version on this page. Continuing to use your account after the update is posted means you accept the new terms. Close your account and withdraw first if you do not agree.

Contact support via live chat or email with your account ID and a clear request. We will confirm what data we hold and respond within the timeframe set out in our data handling policy.

Raise it through live chat or email support, quoting the specific clause and your account ID. Our team reviews each case individually and will explain the decision or correct it where needed.

Access depends on local law and is available only where permitted in your region. It is your responsibility to confirm that use of this platform is lawful in your location before proceeding.

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